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Kristine KM Marti
Enhance your beauty with our selection of high-quality makeup. Find your perfect look with us, where every product is a touch of elegance that turns every day into an opportunity to shine.
Frequently Asked Questions - FAQ | Kristine Marti
How can I contact KRISTINE MARTI?
You can contact KRISTINE MARTI customer service by sending an email via the contact form on the contact page
ACCOUNT
How do I change my account details?
If you want to change your account details, you need to log in using your username and password and then change your personal data.
I forgot my password. What should I do?
Visit this link: "I forgot my password", enter the email address you used to register on the site and then click "Send email". You will receive an email with a new password. For security reasons, we recommend that you change the password you received immediately.
MY ORDER
How can I place an order?
Once you have added the items to your cart, click on "Cart" and select between the two order methods. If you are already registered, enter your credentials and provide your username and password. Continue with the next steps and your order will be completed correctly. Alternatively, you can proceed as a guest; creating an order you do not need to be registered as a member and you will only need to fill in the fields necessary for the order.
How can I pay?
The available payment methods are PayPal, Credit Cards (Visa, MasterCard and American Express are accepted), bank transfer and cash on delivery with order cash on delivery. Delivery will be made upon payment of the cost of the products purchased and any applicable shipping costs.
Do you also ship abroad?
Shipments are made to all countries in the European Union.
RETURNS
Can I return the products I ordered?
If for any reason you are not satisfied with your purchase, you can return the products within 14 days from the date of receipt of the order.
Upon receipt of the order, you will still have to wait 24 hours to allow the delivery update within your personal account. Once the update has occurred, the possibility of proceeding with the return request will be enabled.
If you are already registered on the site, make the return directly from your reserved area. If you are not registered, you can request it by clicking on the "Unregistered User" link below.
REGISTERED USER
NON-REGISTERED USER
For the return request procedures, please refer to the RETURNS AND REFUNDS link in the footer of the site.
If you want to exchange all or part of the products ordered, you must fill out the form included in your package.
In the event of a replacement or return, who will have to bear the shipping costs?
Shipping costs are the responsibility of the buyer, except in cases of defective products or non-conformity of the products delivered with the order placed (in this case, KRISTINE MARTI will cover the shipping costs).
Can I ask for a refund?
Of course you can! Fill out the return form at the following link and send the products back in their original packaging. The products must be returned to KRISTINE MARTI DI KM within 14 days intact and in their original packaging, including accessories, instructions for use, etc. The refund will be equal to the cost of the returned products and will be made with the same payment method, provided that the return is made within the 14-day period.
Kristine Marti di K.M. via Gattamelata, 38 20149 – Milano (MI) - P.iva 03043630346 - REA MI - 2691924